Barclays is currently contending with a third consecutive day of service interruptions, affecting online and mobile banking since Friday due to an IT glitch.
Customers have encountered outdated account balances, with recent transactions failing to appear.
On Sunday morning, users of the app received a message from Barclays, stating efforts are underway to update balances and include all transactions, albeit the resolution is progressing slower than anticipated.
The bank’s service status website indicates that the disruptions are widespread, affecting the Barclays and Barclaycard apps, online services, card transactions, payments, branch operations, and telephone banking.
On Saturday, Barclays issued an apology for the persistent technical difficulties and reassured that no customer would financially suffer as a result of these issues.
A spokesperson elaborated that customers might still see previous account balances and that new transactions might not be displayed. The advice given was to avoid reattempting payments.
They assured that customers could still use their cards, withdraw cash, and access digital banking, promising to notify customers as soon as the issues were fully resolved.
Additional support is being provided through extended call centre hours and proactive outreach to potentially vulnerable customers.
According to the outage tracking service Down Detector, thousands of disruption reports have been logged, predominantly with mobile banking.
The timing of the outage coincided with many people receiving their salaries and the deadline for submitting self-assessment tax returns.
HMRC has acknowledged the situation, noting that it is collaborating with Barclays to mitigate any negative effects on tax filings and assured that their services are operating normally. They also stated that late payment penalties would not be applied until March 1st.
Barclays has confirmed that its ATMs are functioning normally, enabling customers to withdraw cash and use their cards for payments.
On social media, Barclays has been directing those who are unable to access their funds to seek help from family and friends or contact food banks for assistance.
