New statistics reveal a disturbing increase in abuse directed at ambulance staff in Scotland, with incidents ranging from verbal harassment to physical assaults. The Scottish Ambulance Service (SAS) has reported a 30% rise in verbal abuse compared to the previous year, prompting urgent calls for action.
Alarming Statistics of Abuse
Between October 2023 and September 2024, a total of 337 incidents of abuse against ambulance staff were recorded across Scotland. The West region saw the highest number, with 146 cases, followed by 132 in the East and 59 in the North. These figures highlight the growing challenges faced by frontline workers.
A Call Handler’s Frightening Experience
Declan Cowan, a call handler at the West Ambulance Control Centre, shared a chilling account of abuse during a busy workday. When advising a patient to contact their GP instead of dispatching an ambulance, the caller became enraged, shouting threats and blaming Declan for any potential harm.
“It was terrifying,” Declan said, describing how such encounters leave a lasting impact on staff morale and well-being.
SAS Chief Condemns Abuse
Michael Dickson, Chief Executive of the Scottish Ambulance Service, condemned the rise in abuse, labeling it “completely unacceptable.” He emphasized that ambulance staff must be able to perform their critical duties without fear of harassment or violence.
Dickson also highlighted the long-term consequences of such incidents, which can lead to staff burnout and even push some to leave the profession altogether. “The safety and well-being of our team are non-negotiable,” he stated.
Tackling the Problem
The SAS is collaborating with Police Scotland to address the issue and ensure perpetrators are held accountable. Dickson called on the public to treat ambulance workers with respect, acknowledging their vital role in providing life-saving services.
This rise in abuse underscores the urgent need for stronger protections and societal support for frontline healthcare workers.
